Have a question before your visit? You’re in the right place. Below are answers to some of the questions we hear most often from Friendswood, TX pet parents. If you don’t see what you’re looking for, just give us a call at (281) 482-1594 — we’re always happy to help.
About Our Practice
What types of animals do you see?
We’re proud to care for a wide variety of animals, including dogs, cats, birds, reptiles, amphibians, small mammals and pocket pets, primates, and even pigs and goats. If you’re not sure whether we can see your pet, give us a call and ask — we love a good challenge!
Do you require a deposit?
Yes. To help us avoid last-minute cancellations and no-shows, we ask all clients to leave a deposit — typically the exam fee — for any surgery or appointment with a doctor. The amount varies by appointment type. Your deposit is fully refundable as long as you give us at least 24 hours’ notice; deposits are forfeited for cancellations made within the 24-hour window.
How do drop-off appointments work?
Our surgical and medical drop-off window is between 7:30 and 9:00 AM. Please plan to spend about 15 minutes reviewing paperwork with a technician when you arrive. Once your pet’s appointment is complete, we’ll call or text you to come pick them up. Your doctor may go over the details by phone or at pickup, and payment is due at that time. Certain procedures may require an additional deposit.
Do you offer payment plans?
We don’t offer in-house payment plans, but we accept credit, debit, cash, and checks, along with CareCredit and Scratchpay — two third-party options that let you pay over time. For your security, we don’t save credit card information in our system unless you ask us to. You can learn more on our Payment Options page.
Can I get a copy of my pet’s medical records?
Absolutely. We ask for 48 business hours’ notice to send medical records to you or your pet’s primary veterinarian. If you just need a verbal confirmation of your pet’s vaccines, we can provide that over the phone during business hours.
Medications & Prescriptions
I know what’s wrong with my pet — why can’t you just prescribe medication?
Federal law requires veterinarians to establish a valid veterinarian-client-patient relationship before treating a pet or prescribing medication. For that reason, we require every patient to have had a current exam within the past year before we can prescribe or refill any medication.
Why do I need to test my dog for heartworms if I give monthly prevention?
Heartworm preventatives are highly effective, but not 100% foolproof — a dose can be missed, spit out, vomited, or simply not fully absorbed, and there are even medication-resistant heartworms. Because of this, we require a yearly heartworm test before refilling heartworm medication, to make sure your dog is truly protected.
What is your prescription and medication policy?
We ask for 24–48 hours to fill most prescription requests, and 72 hours for specialty medications. If you’d like to fill a prescription we carry through an outside pharmacy, a $14 filling fee applies (this doesn’t apply to medications we don’t stock). Filled medications are held for pickup for one month; after that, you’ll need to submit a new request.
Grooming, Boarding & Overnight Care
Do you offer grooming?
We don’t have an on-site stylist, so we don’t do styling or breed-specific cuts. We do offer bathing, nail trims, anal gland expression, mat brush-outs, and shave-downs — all focused on your pet’s cleanliness and health rather than style.
Do you offer overnight medical care?
We’re not a 24-hour facility. Stable pets may board overnight, but they are unattended after we close. If your pet is unstable or may need monitoring overnight, we’ll recommend transferring them to an overnight emergency clinic for their safety. See our After-Hours Emergencies page for nearby options.
What should I bring for boarding?
Please bring only specialty food and any medications your pet needs for their stay. Leave personal items like bedding, food and water bowls, and toys at home, as these can get lost or damaged.
Still have questions? We’d love to hear from you — give us a call at (281) 482-1594 and our friendly team will be glad to help.