Q: What types of animals does FAH see?
A: We see
Small mammals/ Pocket pets
If you are still unsure, please feel free to call and ask.
Q: What is the Deposit Policy?
A: You will be asked to leave a deposit to help our business avoid last-minute cancellations and no-call no-shows. All clients are required to put down the exam fees for any surgery/ appointment with a doctor. These fees vary depending on the appointment type and are refundable if a 24-hour notice is given.
Deposits will be forfeited if the appointment is canceled within the 24-hour window.
Q: How do drop-off appointments work?
A: Our surgical and medical drop-off window is between 7:30-9 am. Please plan to spend at least 15 minutes going over the paperwork with the technician. When the appointment is complete, we will give you a call or text to come to pick up your pet. Your doctor may discuss the case on the phone or when you pick up and payment for services is due at that time. An additional deposit may be required for certain procedures.
Q: I know what's wrong with my pet; why can't you just give me the medication?
A: Federal law requires that veterinarians establish a valid client-patient-doctor relationship before treating a pet and/or providing medication. We require that all patients have a current exam within a year before prescribing/refilling any medications.
Q: Why do I have to test my dog for heartworms if I give a preventative every month?
A: Heartworm preventatives are not 100% effective. Sometimes a dose gets missed, spit out, vomited, or is just not adequately absorbed, resulting in inadequate protection. There are also medication-resistant heartworms. This is why we require a yearly heartworm test to continue refilling heartworm medications.
Q: Do you have payment plans?
A: We do not have any payment plans. We accept credit, debit, cash, and checks. We also accept CareCredit, and Scratchpay, which are 3rd party delayed payment options. Credit card information is not saved in our system unless requested.
Q: What is your medication policy?
A: We require 24-48 hours to fill any prescription request and 72 hours for specialty medication requests. We have a $14 filling fee for medications filled with an outside pharmacy. This does not apply to medications not carried in the clinic. Medication with be held for one month for pickup. After that time, a new requested will need to be submitted.
Q: Do you offer grooming services?
A: We do not have an onsite stylist. We offer bathing services, nail trims, anal gland expressing, mat brush-out services, and shave downs. Please remember that our grooming policy is for cleanliness and health reasons, not for style.
Q: Do you offer overnight medical care?
A: Though pets that are stable may stay/board overnight, they are unattended. When we close, it is recommended that your pet be transferred to an overnight emergency care clinic if it seems they may be unstable if left unattended overnight.
Q: Can I get a copy of my pet's medical records?
A: We require a 48-business hour notice to send over medical records to you or your pet's primary practice. Verbal vaccine confirmations can be given over the phone during business hours.
Q: What do I need to bring for boarding?
A: We ask that you only bring specialty food and any medication they might need for the duration of their stay. Please leave all personal items (bedding, food/water bowls, or toys) at home, as they might be lost or damaged.